Frequently Asked Questions
Everything you need to know about shopping with Midnight Hour.
How long does shipping typically take?
Most orders are processed within 24-48 hours. Standard domestic shipping usually takes 3-7 business days, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.
How can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes or cancel your request.